KYUME.Return to the store

THE DETAILS

Shipping & returns

We want your Kyume order to arrive in lovely condition, with no surprises.

Delivery

A flat delivery fee is shown in checkout. Delivery timing depends on your location, and orders are prepared after payment confirmation. You will receive an order reference after checkout.

Damaged or incorrect orders

If your order arrives damaged or contains the wrong item, please contact Kyume as soon as possible with your order reference and clear photos of the package and product. We will review the issue and share the next steps.

Returns and cancellations

Fragrance products are personal care goods. Please review the final return and cancellation terms shown at checkout before placing an order. For help with a specific order, contact the customer-care details shown in your order confirmation.

Store owner: Before enabling checkout, replace this draft with Kyume’s confirmed shipping coverage, delivery estimates, charges, cancellation window and return/refund terms. Add working customer-care contact details and match these terms to the checkout.